At Obsidian Networks Ltd T/A ONSec ("ONSec", "we", "our", or "us"), protecting your privacy is a priority. This Privacy Policy explains how we collect, handle, disclose, and protect personal information gathered through your use of our website [insert website domain] (the "Site") and any services provided through it (the "Services"). By accessing or using our Site and Services, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Services.

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Updates to This Privacy Policy

We may amend this Privacy Policy periodically to reflect changes in legal requirements, operational needs, or service improvements. All updates will be published on this page, with the "Last Updated" date modified accordingly.

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Personal Information We Collect

The information we collect depends on how you interact with us and our Services. The types of personal information may include:

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Direct Information Provided by You

• Name, postal address, email address, and telephone number

• Billing, shipping, and order information

• Login credentials, including usernames and passwords

• Information you submit via customer support, contact forms, or other communications
   

Automatically Collected Information:

We collect certain data automatically when you interact with our Site, including:

• IP address

• Browser type and device identifiers

• Session activity, including pages visited and interaction patterns

• Cookies and tracking technologies (explained further below)
   

Information from Third Parties:

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We may receive additional personal information from:

• Payment processors (for billing and payment verification)

• Technology providers (e.g., web hosting, analytics)

• Advertising partners

• Service providers supporting the Site’s functionality

We treat any third-party data in accordance with this Privacy Policy.
 

How We Use Your Information

We process personal data to:

• Fulfil orders and deliver products or services

• Manage user accounts and provide customer support

• Process payments securely

• Communicate important service updates or transaction confirmations

• Personalise your experience on our Site

• Conduct internal analytics to improve service delivery

• Promote security, prevent fraud, and enforce our legal agreements

• Deliver marketing or promotional content (subject to your preferences)

We only use personal information for the purposes for which it was collected, unless we reasonably believe we need to use it for another compatible reason permitted by law.

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Use of Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience, analyze usage, and deliver personalized advertising. You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain features or services.

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Sharing Your Personal Information

We only disclose personal data as necessary and for legitimate business purposes, including:

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Contact details, order information - This is shared with Payment processors, shipping carriers, IT and cloud service providers

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Analytics data - This is shared with Marketing partners, analytics platforms

Account details - This is shared with Support vendors, platform administrators

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We do not sell or trade personal information. We do not disclose sensitive personal data for profiling or inference.

We may also share your data in limited circumstances:

• With your explicit consent

• To comply with legal obligations or court orders

• As part of a business transfer, merger, or restructuring
   

User Contributions & Public Content

If you post product reviews or submit any content through public forums, it may become publicly accessible. We are not responsible for how others may use information you choose to share in public areas.

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Third-Party Websites

Our Site may link to external websites that are not operated or controlled by us. We recommend you review their privacy practices independently, as we are not responsible for their policies or activities.

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Data Retention

We retain personal information only as long as necessary to:

• Provide services to you

• Fulfil legal and regulatory obligations

• Resolve disputes or enforce agreements

• Maintain business and financial records

Retention periods may vary depending on the nature of the data involved.

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Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no security system is completely impenetrable, and we cannot guarantee absolute security.

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International Transfers

Your personal data may be processed or stored outside the United Kingdom or European Economic Area. Where applicable, we implement appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, to ensure your data remains protected.

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Your Rights

You may have certain rights regarding your personal data, subject to local data protection laws, including:

• Right of access (to obtain copies of your personal data)

• Right to rectification (correct inaccurate information)

• Right to erasure (request deletion of personal data)

• Right to restrict processing

• Right to data portability

• Right to object to certain processing activities

• Right to withdraw consent (where processing is based on consent)

• Right to lodge a complaint with a supervisory authority

You may exercise these rights by contacting us directly (see “Contact Us” below). We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

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Children's Privacy

Our Services are not designed for children under the age of 16, and we do not knowingly collect personal information from minors. If you believe a child has provided personal data to us, please contact us immediately.

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Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us. You also have the right to lodge complaints with your data protection authority if you are not satisfied with our response.

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Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

Obsidian Networks Ltd T/A ONSec
Unit 4, Bretton Hall Offices, Bretton, Chester, CH4 0DF
hello@on-sec.co.uk
01244 56 99 28